Grubhub Reviews

Always on time I love the service

Grubhub is the worst. I have never had so many issues with a service like this one. I won't be using them again.
Purchased lunch for my family, and got the text message that the food had been picked up and was on its way. Minutes later I received a text message that the order had been cancelled and that I was being refunded.
Turns out the food was made and handed off to the driver but because the restaurant failed to push some confirmation button on the order they are out the ingredients and their money, the driver doesn't receive their tip, and I don't get my food.
The Grubhub agent assured me I would have my money back in 5 business days as if I should be grateful that my money is now tied up for a week.

Stay away from this business. I cancelled my account some months ago when they charged my daughter for a delivery that was NOT delivered. Today I check my bank account and see a $10.49 charge for grubhub. So I call. I was told it was a renewal fee for my grub+ membership. Which I've never had. There are also no other charges on my account for this alleged membership. Miguel then tells me they can't refund me. When I insist, he puts me on hold to transfer me to the department that can help me. Five minutes later he comes back on the line and says he can't transfer me. When I ask why, he says they are closed and that he will esculate my claim and the refund will be processed and an email sent. Even though he has NONE of my information to do this. I ask when that department will be open. He says "later". After insisting he give me a time, he says 8am. So he knew they were closed when he tried to "transfer" me to that department. This company is shady af. Taking money from someone's account w/o their permission is known as fraud and theft and they should be prosecuted for doing so.

Food always takes an hour to two hours to arrive. When it does come it arrives wrong and/or cold. The drivers also have a habit of leaving food on the porch without ringing or knocking. Their customer service is also a joke.

I love using grubhub it truly is a big lifesaver for me I have never had an issue with grubhub like I have with doordash leaving my orders at other people's houses.

My order was 2 hours late and when it finally arrived it was cold and stale.

Ordered Family meal from Grubhub. Waited an hour. Driver picked up meal from the restaurant and went offline. Never attempted to deliver the meal. Grubhub made no attempt to correct situation. Stated that they would give me a refund that could take up to five days to get when I complained they offered me the same coupons they spam my account with everyday. customer service is awful. Drivers unreliable. If your driver steals your meal, best you can hope for is a refund in five days.

The first time I used Grub hub, the driver said my order was at the door. It wasn't. I attempted to contact the driver who didn't answer his phone or text. I called customer service who refunded my money. Later, an hour later, my neighbor came by and had my meal, which I threw away. I remembered a couple of months ago my neighbors ordered from the same restaurant using Grub hub and they left it at my door. Unfortunately I didn't see it until the next day. I won't use them again.

Grubhub has made and canceled orders at our restaurant without notifying us time and time again. We have lost a lot of money because of the incompetence of their company. When we asked them to compensate us, they refused and asked for us to give them our personal information that is not related to the business rather than compensating us and apologizing for wasting our food.

I have ordered from a restaurant by work 4x now that uses GrubHub only once was it done correctly and even then it's always later then they say it will be. First time driver didn't follow directions and left good on wrong location, luckily they took a pic and I was able to locate it from a security guard at work. 2nd time have clear instructions and it was done correctly so I thought I was good! 3rd time driver didn't follow any of the instructions and food was never located, GrubHub refunded me and gave my 10 precent off....wow thanks. Today I'm waiting for food only to realize the app had put location drop off of a place I have no idea where it is! I was able to call driver then GrubHub to get it rerouted before it was delivered incorrectly but food was then 40 min later then expected. I keep hoping it was just a mix up and give them another chance....not sure I'm doing that anymore.

Since I can't write a review without assigning stars, I had to give them a one star. I wanted dinner delivered to my mother, a octogenarian widow, for Mother's Day. At the time the delivery was supposed to be at her house, I received a text saying it would be delayed an hour and forty minutes. Knowing that the restaurant would be closed prior to that time, I called the restaurant (that was getting ready to close), and they told me the driver was a no-show, so they had not made the food. Knowing this makes me wonder where in the heck the food was going to come from an hour and forty minutes later. I had already been charged on my credit card for the food and delivery, so had to call GrubHub for the cancellation and refund. While on the phone, the GrubHub rep said she would like to make it up to me by giving me a trial subscription for free delivery! Say what? Ridiculous. I'll never use GrubHub again and will make sure I post my review it everywhere I can!

It was goo...